Business studies customer needs essay essay

The objective should be to win and keep customers. Customers can be classed as internal or external. External customers include consumers or businesses who buy goods and services as well as suppliers to the firm such as agencies and lenders. Internal customers include colleagues, shareholders and other stakeholders.

Business studies customer needs essay essay

What is a PESTLE analysis?

Those clients that have been satisfied by consuming or buying any goods or services will most likely inform others about their great encounters likewise those dissatisfied customers will without any doubt communicate about their bad experience of the products or services. By delivering goods and services that meets with the needs and wants of consumers, they will have a positive image and will talk good about the company, but in case a company do not meet the needs or wants of the customers, it will create a negative image for the company in the mind of the customers and thus discouraging the customer to buy products or services from that particular company.

Business studies customer needs essay essay

Moreover, according to Gundersen, Heide and Olsson, customer satisfaction is regularly defined as an evaluative conclusion made by a customer after consuming a particular product or service Gundersen, Heide and Olsson, In other words, according to Oliver, consumer satisfaction is the course where they compare what the buyer has in his mind about any products or services before buying it to what the buyer feels and has in his mind while consuming and after consuming any products or services.

While analyzing the definition of Gundersen, Heide and Olsson to that of Oliver, we can see that the definition of Oliver is more detailed compared to that of Gundersen, Heide and Olsson.

The definition of Oliver takes into consideration the expectations of the consumer about a product or service before he evens purchase it and compare it to what the buyer feels while consuming and after consuming the product or service. Essay UK - http: Search our thousands of essays: There are UK writers just like me on hand, waiting to help you.

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About this resource This Business essay was submitted to us by a student in order to help you with your studies.Database of example business essays - these essays are the work of our professional essay writers and are free to use to help with your studies. About this resource. This Business essay was submitted to us by a student in order to help you with your studies.

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A second way that ‘Lees Heginbotham & Sons Ltd’ meets customer needs is by the quality of their service. They have to do this to eliminate and exceed whatever their competition is doing. A way that they do this is by giving its customers: free estimating, free carpet removal, a quality fitting to your standard and a free car park adjacent.

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Essay: Customer satisfaction - Essay UK Free Essay Database